Frequently Asked Questions
Will I receive an email or text with my receipt after I pay on my account?
The receipt can be viewed and printed from the "History" tab on your HDA pay portal.
Is there a convenience fee for using HDAPay?
Yes, there is a 2% fee charged on all transactions.
Can I ask for an extension on HDAPay?
You can chat with our live agents on HDAPay and they will be able to assist you. Our chat is open during our normal business hours.
Will my debit/credit card be saved to my account?
Yes your credit card info will be saved to your account. In order to process a payment you will still need to input your CVV code.
Can I enroll in autopay using the site?
We are still working on this feature. It should be released in the 2nd quarter of 2019. For now you can ask our live agents to assist you.
If you do not have your loan # call us at 281-581-0833 or email firstname.lastname@example.org
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