Electronic Communications, Text Message & Call Consent Policy

Group 1 Auto LLC d/b/a USA Direct Auto ("USA Direct Auto") sends calls, text messages (SMS/MMS), emails, and chat messages from (832) 252-1400, [TEXTING NUMBER(S)], and @usadirectauto.com email addresses. Every text identifies USA Direct Auto by name.

• Transactional / informational: replies to your inquiry, appointment confirmations and reminders, credit application status, document requests, deal and delivery updates, title and registration updates, payment and account notices, and service or recall notices.
• Marketing: new inventory, price drops, promotions, trade-in offers, and events.

When you check the consent box on a form, text us first, or give us your number in person or by phone and agree to be contacted, you agree that USA Direct Auto and its service providers may contact you at that number by calls and texts, including messages sent using automated technology, an autodialer, prerecorded or artificial voice, or AI, about the subjects you selected. Consent is not a condition of buying any vehicle, product, or service. You may buy without agreeing to receive marketing messages.

Message frequency varies. Transactional messages are sent as needed to complete your request or transaction, including repeated follow-ups if you have not responded. Marketing messages: up to 8 per month.

Message and data rates may apply according to your wireless plan. USA Direct Auto does not charge for messages.

Reply STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, OPT OUT, or STOP ALL to any text, or tell us in any reasonable way (call (832) 252-1400, email Karina@usadirectauto.com, or tell a team member). We will send one confirmation and then stop. We process opt-outs promptly and within 10 business days at the latest. Not replying is not a request to stop. If you opt out of marketing, we may still send messages needed to complete a transaction you started, unless you tell us to stop those too.

Reply HELP for help, or call (832) 252-1400.

We do not send marketing texts or calls before 9:00 a.m. or after 9:00 p.m. on Monday–Saturday, or before 12:00 p.m. or after 9:00 p.m. on Sunday, your local time.

You confirm you are the subscriber or regular user of the number you give us. If you change or give up that number, tell us so we do not contact the new owner. If you give us someone else's number without their permission, you agree to be responsible for resulting claims.

Calls may be monitored or recorded for quality, training, and record-keeping. By continuing the call, you consent to recording.

Marketing emails include an unsubscribe link and our physical address. Unsubscribe requests are honored within 10 business days.

Some messages are written or sent by automated systems or AI. They may contain errors and are never an offer, approval, price commitment, or contract. Ask for a person at any time.

Wireless carriers are not liable for delayed or undelivered messages.

We do not sell or share your mobile number or text-messaging consent with third parties or affiliates for their marketing. Mobile information is shared only with service providers that help us send messages. See our Privacy Policy.

Claims about communications are covered by the arbitration and pre-suit notice sections of our Terms.